Job Description
Are you a motivated leader with a passion for customer engagement and team success? BeMobile is seeking a
BeHive Team Leader to guide our Outreach/Call Center team! In this role, you’ll lead a team of specialists who drive customer outreach, support our retail stores, and deliver exceptional service. If you thrive on coaching, motivating others, and making a real impact on both your team and our customers, this is the perfect opportunity for you.
This is a work-from-home position with certain geographic eligibility requirements. Required skills and qualifications
- 1-2 years of Retail or Wireless experience or relevant experience
- 1-2 years of Leadership experience
- 1-2 years of call center or customer outreach experience
- Strong Leadership skills to develop a team, build relationships, foster a positive work environment, and ensure there is accountability within the team
- Excellent communication, collaboration, and interpersonal skills.
- Exceptional time management skills.
- Must be able to manage multiple tasks with proper attention to detail in each task.
- Must be able to execute and train the department processes, Sales Process, and Coaching Process fully to ensure it is being used with the team consistently.
- Must have a reputation for exceeding expectations without constant oversight.
What a Day in the Life Looks Like:
- The BeHive Team Leader is accountable for leading, managing, and creating an environment of accountability within their team. To effectively lead, the BeHive Team Leader must inspire the achievement of shared goals by giving clear direction, providing the necessary tools, delegating appropriate responsibilities to team members without abandoning ownership of the outcome, and always acting with the greater good of BeMobile in mind
- Inbound and Outbound Customer Outreach: You must develop a team to handle customer inquiries, objections, and complaints effectively while providing solutions or escalating issues as needed through our different communication mediums (inbound, outbound, and digital communication).
Consistent & Excellent BeHive Specialist Performance: The BeHive Team Leader must set clear expectations and hold everyone responsible for their performance. Encourage ownership of tasks and results while providing the necessary support.
Build Relationships: Lead your team in identifying and pursuing high-potential business leads, building strong partnerships, and developing tailored solutions that meet the unique needs of each business customer.
Elevate Customer Experience: Ensure every interaction—whether it’s the first outreach or post-sale support—is seamless, positive, and leaves business customers feeling valued and supported.
Lead by Example: Balance coaching with action—whether it’s jumping in on calls, assisting with proposals, or helping navigate challenges, you’ll model the leadership behaviors that drive results. - Drive Results: Monitor team performance metrics, provide support where needed, and ensure the BeHive team consistently meets or exceeds sales and service goals.
Benefits We Offer You:
At BeMobile, we believe in taking care of our team members both personally and professionally. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including:
- Health, Dental, and Vision Insurance
- Employee Assistance Program (EAP)
- 401(k) with Employer Match after 90 Days
- Career Advancement Opportunities
- Verizon Service Plan Discounts
- Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling
- Paid Time Off and Sick Pay
- Maternity and Parental Leave
- DeVry University Continuing Education Discounts
- …and so much more! :)
Our Core Values:
- Accountable: We take ownership.
- Adaptable: We embrace change.
- Driven: We continuously improve.
- Helpful: We serve with humility.
- Trustworthy: We do the right thing.
Equal Employment Opportunity & Employment Eligibility:BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law.
All job offers are contingent upon successful completion of a background check.
BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law.
This is a remote position.
Compensation: $65,000.00 - $85,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Our Purpose To grow as a team while connecting our communities
Job Tags
Full time, Remote work,