Job Description

Reports To: Manager of Programs and Outreach

Location: Caroline St. Clinic, Cathedral Clinic, Reed Family Clinic, Street Medicine

Overview The Community Health Worker (CHW) will help increase access to health services for people who have experienced homelessness through outreach, education, and peer support. This position provides a variety of specialized services to special populations. The CHW is expected to have an understanding of mental health conditions and addiction and be willing and ready to engage with clients who struggle with these issues at all levels. The CHW is responsible for promoting behavior changes, assisting with linkages to appropriate health care services and assisting individuals with self-management of chronic diseases. 

Duties and Responsibilities

• Conducts outreach and prevention education services, targeting individuals in need of a medical home and/or with chronic disease.
• Plans and prepares strategies with community health center and ER (emergency room) on referral process.
• Assists clients in gaining access to and navigating a primary health care medical home and other community-based social services (i.e., behavioral health services, housing, legal, etc.)
• Documents each patient served, conducts intake interviews, monitors client progress, and maintains data collection logs and forms.
• Follow up with clients regarding appointments, care plans, and health goals.
• Visits clients to develop relationships and promote harm reduction.
• Provides basic patient/client advocacy, assessment, planning, and casework services.
• Provides culturally and linguistically appropriate services and health education to clients.
• Maintains a professional disposition while working with a multidisciplinary health care team.
• Coordinates transportation for clients to/from medical appointments, including accompaniment as needed.
• Completes accurately, and in a timely manner, all necessary forms, case notes, and reports, and submits such documentation to the supervisor within designated timelines.
• Develops relationships with area social service agencies to build knowledge of the resources available to clients.
• Participates actively in regular supervisory and team meetings, training sessions, conferences, seminars, and independent study.
• Participates in program and operational planning.
• Works toward developing a broad knowledge of casework and carries the volume of work assigned by the supervisor.
• Works at sites and community locations as assigned by supervisor, including clinic-based, mobile, or partner agency settings.

Support HHH Mission

• Demonstrates a commitment to HHH’s mission of promoting health, hope, and dignity for individuals experiencing homelessness through equitable and compassionate care.
• Upholds trauma-informed, culturally responsive, and patient-centered principles in all interactions, contributing to an inclusive and supportive environment for patients and team members.
• Actively contributes to a culture of collaboration, accountability, and innovation in service of our goal to eliminate health disparities and advance systems-level change.

Minimum Qualifications 

• High school diploma or GED
• Strong interpersonal and social skills with demonstrated ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.
• Communicates and works well within a collaborative team environment.

Preferred Qualifications

• Strong organizational skills.
• Able to operate small office equipment, including photocopier, telephone, and personal computer.
• Basic knowledge of Microsoft Office.
• Bilingual English and Spanish preferred
• HHH values lived experience as an essential form of expertise. Individuals who have experienced homelessness, housing instability, or other barriers to healthcare access are strongly encouraged to apply.

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