Job Description

Title: Risk Management General Liability Coordinator
Classification: Non-Exempt
Reports to: Risk Management and General Liability Manager

Job Description:
Position Overview:

The Risk Management General Liability Coordinator is responsible for ensuring the efficient operation of office and administrative support functions within the Risk Management Department. This position provides high-quality, timely administrative support to the Risk Management Director and the General Liability (GL) and Workers’ Compensation (WC) Managers.

The Risk Management General Liability Coordinator assists with various functions of Risk Management, including but not limited to intaking of General Liability Claims, reported claims are complete, the Gleason Inspection process is completed, and stores are in compliance, as determined by the Risk Management and General Liability Manager.

General Duties and Responsibilities:

• Provide administrative support for the Gleason Sweep Sheet Program.
• Maintain and update accurate store inspection maps.
• Program and issue replacement iButtons to stores as needed.
• Conduct weekly performance conference calls with stores.
• Collaborate with Operations and District Managers to determine map layouts and iButton locations based on risk or exposure.
• Support the administration of Gleason Sweep Inspection programs, including updating required information in web portals.
• Assist with Risk Management communications, including meeting agendas, mailings, and meeting coordination.
• Handle incoming and outgoing mail, shipping, and receiving related to GL and WC.
• Maintain and produce ad hoc reports for GL and WC.
• Perform other duties as assigned by management (GL and WC).
• Customer Service & Empathy: A strong customer–centric approach with patience and empathy to handle difficult conversations with customers/partners.

Knowledge and Skills:

• Proficiency in Microsoft Outlook, Word, and Excel preferred.
• Strong multitasking, organizational, and follow-up skills.
• Proactive, professional, and helpful attitude with strong attention to detail.
• Flexibility to adapt to a dynamic work environment.
• Basic understanding of Spanish language; reading, writing, and speaking.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively while maintaining professionalism with internal customers (stores).
• Computer literacy, including spreadsheets, word processing, email, and web applications.
• Excel in a fast-paced environment.
• Handle sensitive and confidential information appropriately.
• Willingness to adjust work schedule as operationally needed by Risk Management.

Required Education and Experience:

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum of five (5) years of administrative experience.
• Work experience related to insurance and Risk Management is plus.

Physical Demands:

• Travel requires approximately 20% of the time.
• Combination of work within stores and the corporate office.

Position Type/Expected Hours of Work:

This is a non-exempt position. Standard schedule is Monday through Friday, 8:00 a.m. – 5:00 p.m. Schedule may vary based on business needs and will be coordinated through the reporting supervisor.

This job description is not intended to be all-inclusive. Employees may perform other duties as assigned. All employees are expected to complete any reasonable task or request consistent with achieving company goals and objectives.

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.

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