Job Description

WELCOME TO SWISS Ô TEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING:

You are at the heart of the hotel! As a Housekeeping Manager, you will ensure our guests have an exceptional experience by assigning job tasks, making rounds on guest floors to evaluate room services, inspecting guest rooms and assisting your housekeeping colleagues to ensure the highest brand standards of service. 

You enjoy working in a team and accomplishing tasks that will make other’s feel cared for - and it just so happens you’ll be doing just that in an award-winning hotel.

• Prepare morning reports to ensure that all guest rooms are assigned accordingly.
• Conduct a daily briefing with staff to update on new standards and procedures, assist with training of new employees, motivation of all employees as well as adherence to hotel and departmental policies.
• Ensures all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.
• Assist with scheduling staff according to hotel needs and forecasted occupancy.
• Conduct inventory of linen, supplies and equipment.
• Assist with ordering and receiving supplies as to maintain adequate inventory levels.
• Communicates to Director of Housekeeping regarding discrepancies in room status and ensures that corrective action is taken.
• Carry out duties by means of direct and indirect contact with the guest, good knowledge of the product, neat appearance and a positive attitude.
• Responsible for training, development, performance evaluations and counseling of all housekeeping staff.
• Monitors and maintains level of cleanliness in room storage areas, laundry, restrooms and public areas.
• Enforces standard procedures for the acceptance, security and return on guest lost and found items.
• Must be able to work directly with outside contracted companies when on hotel premises.
• Ensures that all personnel is exposed to constant refinement, training and development on an ongoing basis.
• Works with other departments to resolve guest complains and concerns.
• Special projects as assigned
• Any other tasks that may be assigned
• Must be able to work mornings, afternoons, evenings, weekdays, weekends and holidays.

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout the shift
• Constant bending, kneeling, pushing, pulling
• Occasional lifting and carrying over 50 lbs
• Occasional ascending or descending ladders, stairs and ramps

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• 2-4 years housekeeping and rooms division experience required
• Previous experience in 4 star/4 diamond hotel highly preferred
• Demonstrate strong communication skills both verbally and in writing
• Demonstrate ability to effectively deal with team members and customers, some of who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Ability to deal with sensitive situations in an effective manner
• Ability to work in a fast-paced environment
• Presents a professional and polished appearance
• Excellent knowledge of different hotel products
• Speak, read and write English
• Able to multi-task, be detail oriented and well organized.
• Computer knowledge in different hotel applications including Microsoft Office.
• Warm, caring and helpful

Additional Information

WHAT IS IN IT FOR YOU:

• Salary Range: $65K - $68K
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  •  Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

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