Job Description

Service Department Lead

Location: Rochester Hills-W Tienken Rd MI
Type:  Full-Time | Store Opening in 2026!

Lead with Heart. Serve with Purpose.

At Meijer, the front end is the heartbeat of the store—where every customer’s experience begins and ends. As a Service Department Lead , you will guide a team of Customer Service Coordinators, Cashiers, Courtesy Associates, and Front-End Cash Office staff to deliver fast, friendly, and exceptional service. You’ll ensure smooth operations, coach team members, and help create a welcoming, community-focused environment where every shopper feels valued.

What You’ll Be Doing:

• Lead and inspire front-end team members to provide warm, efficient, and accurate service.
• Communicate daily priorities, assign tasks, and ensure exceptional checkout experiences.
• Coach and develop Cashiers, Service Coordinators, and Courtesy Clerks to exceed service standards.
• Support training for new hires and cross-training for high-potential team members.
• Partner with leadership on scheduling, labor planning, and staffing needs across the department.
• Ensure accurate cash handling, drawer balancing, and compliance with all cash office procedures.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Maintain a clean, organized, and safe front-end environment.
• Monitor equipment, service lanes, and lobby activity to ensure smooth traffic flow.
• Support e-commerce services such as returns, exchanges, and customer account assistance.
• Uphold compliance with safety, loss prevention, and operational standards.
• Foster a culture of teamwork, communication, and inclusion across all service roles.
• Serve as a point of escalation and connection between team members and leadership.
• Perform other duties as assigned or required.

What You Bring With You:

• Retail, customer service, or front-end leadership experience preferred.
• Ability to lead and motivate diverse teams with confidence and compassion.
• Strong communication skills and a passion for creating positive customer interactions.
• Excellent organization, decision-making, and problem-solving abilities.
• Knowledge of cash handling procedures or prior cash office experience preferred.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Ability to lift, bend, twist, and stand for extended periods.
• Commitment to Meijer’s values of community, respect, and growth.

Why You’ll Love Working Here:

• Weekly pay & team member discounts
• Paid time off & paid family leave
• Tuition Assistance
• 401(k) with company contribution
• Medical, dental & vision insurance
• Wellness, childcare, and adoption assistance
• Career advancement in a supportive, people-first environment

Join Our Family

If you’re a natural leader who loves helping others succeed and creating exceptional customer experiences, we’d love to welcome you.

Apply today and help lead the team that keeps Meijer moving forward!

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