Job Description

Do you love animals (especially dogs and cats)? What about a flexible, work-from-home schedule? We are a fast-growing pet care business in need of an office manager and marketing assistant to work from their home office up to 10-15 hours per week.

Here's a brief overview of the job duties:

Client Happiness:

• Schedule and update services
• Assist current clients by phone and email
• Speak with prospective clients
• Onboard new clients
• Send survey/request reviews from clients at the end of their service

Staff Management:

• Ensure that pet sitters clock in for assignments and carry out work in a timely and professional manner
• Confirm sitters' availability and assign pet care jobs as needed
• Screen prospective sitter candidates
• Arrange job interviews with prospective sitters
• Train to conduct job interviews
• Act as a back-up pet sitter in case of emergency (will be paid separately for this)

Marketing:

• Maintain and add posts to social media
• Update Google Business page
• Create newsletters and email marketing campaigns

Requirements:

• Must like animals, and understand the love people have for their pets.
• Administrative assistant experience.
• Excellent people/customer service skills.
• Fantastic spoken and written communication skills.
• Have a home office equipped with a reliable computer and internet access, as well as a smartphone.
• Be good with time management and able to work independently.
• Be detail-oriented and highly organized.
• Excellent computer skills.
• Basic proficiency in Microsoft Outlook and Excel/Google Sheets.
• Must be able to provide professional references.
• Must be able to provide a current criminal background check upon hire.
• Live within Santa Clara County.
• High school diploma required. College degree preferred.
• Interested in long-term employment. We ask for a minimum one-year commitment.

Preferred/Relevant Skills:

• Virtual Assisting
• Familiar with CRM software
• Email Marketing via ActiveCampaign
• Canva
• Social Media Marketing
• Sales Experience

If interested, please email your resume with a description of yourself/experience and how you may be a good fit. Thanks for your interest!

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