Job Description
Job Description:
About Estate 8 at ONEHOPE Winery
Estate 8 is a luxury private residence and guesthouse located in the heart of Napa Valley, offering a curated, high-touch hospitality experience for our community of owners and their VIP guests. The Estate includes the Main House with 8 ensuite bedrooms, two full kitchens, great room, and outdoor recreation/lounge. The Cottage features 2 ensuite bedrooms, a full kitchen, and great room.
We are seeking a highly organized and service-oriented Private Estate Supervisor to oversee all aspects of Estate 8 operations. This on-site position is the face of the Estate, ensuring a seamless guest experience from check-in to check-out, while managing the Estate's daily operations, housekeeping team, vendor relationships, and bespoke hospitality.. Reporting to the leadership of Estate 8 and ONEHOPE Winery, this individual will also support wine tasting experiences, events, and VIP coordination.
Key Responsibilities:
Guest Experience & Hospitality
- Serve as the primary point of contact for owners and VIPs throughout their stay
- Oversee guest check-in and check-out process
- Manage all aspects of the guest experience: in-room amenities, personalized welcome touches, and coordinating deliveries (groceries, flowers, etc.)
- Coordinate and execute special moments such as birthdays, anniversaries, or proposals
- Provide estate tours to first-time visitors and serve as on-call host during guest stays
- Create a warm, home-like atmosphere while maintaining luxury service standards
Property Management
- Oversee day-to-day operations for Estate 8 and Guest Cottage
- Supervise and schedule all housekeeping staff
- Conduct regular property inspections; troubleshoot and resolve any issues with home systems (gate, HVAC, fireplaces, pool, etc.)
- Work closely with the Hospitality and Event Manager to ensure timely completion of household repairs
- Manage all supplies and inventory ordering for the estate
- Coordinate catered meals and support Hospitality and Event Manager to provide operational support for estate-hosted events
- Handle mail intake and delivery for internal teams
- Prepare invoices using POS system, Zoho, and QuickBooks
- Ensure preventative maintenance is performed consistently
Wine Hospitality & Guest Coordination
- Liaise with the Hospitality and Event Manager to support wine tastings and experiences
- Manage the Estate 8 wine program: oversee inventory, billing, and wine selections offered to guests
- Maintain and update guest profiles for all Vineyard Investment Partners
- Serve as an experienced host for on-site winery events and private tastings
Sales & Revenue
- Support guest-facing sales opportunities by sharing information about wine offerings, private experiences, and special add-ons during stays
- Assist in promoting on-site wine purchases, experiences, and estate amenities that enhance guest satisfaction and contribute to revenue goals
- Help prepare for and execute private tastings, curated dinners, and other experiences designed to drive additional sales
- Communicate guest interests, feedback, and potential sales leads to the Hospitality & Event Manager and sales team
- Restock and maintain wine inventory, guest amenity displays, and promotional materials to ensure a polished presentation
- Participate in training to stay informed on current wine selections, estate packages, and seasonal offerings
- Provide thoughtful, personalized service that encourages guests to return, refer others, or explore ONEHOPE’s wine membership or events
- Maintain accurate records related to wine served, experiences booked, and other revenue-generating services provided during guest stays
Qualifications & Required Skills
- 1–3 years of experience in luxury hospitality, private estate management, or concierge-level client service
- Proven ability to deliver exceptional guest experiences with professionalism, emotional intelligence, and discretion
- Strong leadership skills with experience managing housekeeping teams and estate vendors
- Familiarity with premium wines, wine service, and cellar operations
- Highly organized, detail-oriented, and capable of balancing multiple priorities in a dynamic environment
- Tech-savvy with working knowledge of: Commerce7, Shopify, QuickBooks, Tock, and Google Workspace
- Strong communication skills and a polished, guest-facing demeanor
- Ability to work weekends, holidays, and remain on-call during guest stays
- Valid driver's license and reliable transportation
- Physical ability to lift up to 40 lbs. and assist with estate setup tasks
Preferred Qualifications
- Deep knowledge of Napa Valley and Sonoma restaurant, winery, and hospitality landscape
- Experience in event planning and coordinating personalized guest experiences
- Previous experience leading estate tours and wine tastings
- Familiarity with luxury service standards in a relaxed, residential setting
- Existing industry relationships and ability to leverage local networks for guest experiences
- 3+ years experience in luxury hospitality, concierge, and sales arena.
- Proficient or conversant in Spanish
Education
- Bachelor's degree in Hospitality Management, Business, or a related field (preferred)
- Wine certifications (WSET, Court of Master Sommeliers, etc.) are a plus but not required
Enjoy full-time benefits including 401k match, health insurance, paid time off, employee wine discount and allocation, wine sales commission. In addition, work alongside our small yet mighty team of dedicated, fun loving, hard working and collaborative professionals.
If you are passionate about luxury hospitality, take pride in meticulous service, and enjoy curating unforgettable experiences in wine country, we invite you to apply and join the Estate 8 and ONEHOPE team.
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Job Tags
Full time, Seasonal work, Local area, Weekend work,