Job Description

Job Summary:

The Tools Administrator will support the continuous improvement and management of Seven Rooms' GTM technology ecosystem, including Salesforce and related tools. This role partners with Revenue Operations and cross-functional stakeholders to maintain best practices, improve user experiences, and implement scalable solutions that meet business needs.

Key Responsibilities:

• Collaborate with stakeholders to understand user processes and priorities, creating scalable solutions.
• Audit and manage Salesforce fundamentals, including security models, sandbox environments, workflow automation, reports, dashboards, and page layouts, with a focus on reducing technical debt.
• Maintain Gainsight (CSP) configurations, integrations, and related data infrastructure.
• Oversee user provisioning across the full GTM tech stack, support tool configurations, resolve technical issues, and answer user questions.
• Assist Revenue Operations and stakeholders with technical solutions during project scoping, requirements gathering, design, and testing.
• Ensure data integrity by monitoring standards for record maintenance, duplicate rule creation, and de-duplication processes.
• Create and maintain documentation supporting user stories and technical deployments.

Required Qualifications:

• 1+ years of Salesforce Sales Cloud configuration experience.
• Salesforce Sales Cloud Admin certification (Advanced Admin and Developer certifications a plus).
• Experience configuring and managing a CSP (Gainsight) and its integration with Salesforce.
• Familiarity with Agile development methodology.
• Experience with DevOps and release management best practices.
• Comfortable collaborating with offshore teams or consultants.

Preferred Skills:

• Additional admin experience with tools such as JIRA, Outreach, Marketo, Gong, Chili Piper, DocuSign/DocuSign Gen, ZoomInfo, RingLead, LinkedIn Sales Navigator.
• Strong problem-solving, communication, and collaboration skills.

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