Trice Jewelers Service Concierge Job at Trice Jewelers, Centennial, CO

NjRmV21ZbVBBYmpVZ0FGTnJoZWJMbmZqeFE9PQ==
  • Trice Jewelers
  • Centennial, CO

Job Description

Job Title:

Service Concierge

Job Summary:

Trice Jewelers, a local high-end jewelry store, is seeking an experienced, high energy, service representative to join our concierge team. The ideal candidate will have several years of experience in luxury customer service with a focus on impeccable client relations and a proven history of enhancing customer satisfaction and loyalty. The Service Concierge team report directly to the Store Manager.

Key Responsibilities:

  • Provide a 5 STAR customer service experience that exceeds guest expectations.
  • Identifying and understanding client service needs and preferences, offering custom solutions that enhance customer satisfaction and encourage repeat business.
  • Utilizing superior communication skills, both written and verbal, including experience with customer service, critical thinking, and creative problem-solving.
  • Maintaining the cleanliness and organization of the store and service areas.
  • Build a positive rapport with every interaction. Defuse pressured/intense exchanges with Trice guests immediately.
  • Assist in opening and closing duties, as outlined by your schedule.
  • Assist clients and guests with all their post-sale needs, including cleaning, warranty checks, repair evaluation, and pricing.
  • Accurately document/photograph all information exchanged while receiving or delivering repairs, layaways, and special orders with Trice guests.
  • Assist guests with special orders, repairs, and layaways. This may include taking payment, boxing, wrapping items, and appraisal explanation.
  • Assist in inventory tagging, displays, and basic store maintenance as requested by management.
  • Answer, manage, and direct all incoming phone calls.
  • Assist Sales Executives with guest needs to ensure they are free to greet and work with clients.
  • Managing client service records and follow-ups to ensure timely and quality service delivery.

Qualifications and Requirements:

  • Bachelor’s degree preferred. A degree in business, marketing, or a related field may also be an advantage.
  • 3-4 years of luxury retail jewelry sales experience.
  • Ability to work in a fast-paced environment.
  • Strong organizational skills and diligence in follow-up.
  • Knowledge of jewelry and precious stones.
  • Ability to work independently and as part of a team.
  • Flexibility to work weekends, evenings, and holidays as required.
  • Adhere to all standard operating procedures determined by leadership, including all opening and closing duties and any additional request from management.

This is a full-time position at Trice Jewelers, located at 6885 S University Blvd. in Centennial Colorado. We offer a competitive bonus scale on top of hourly wages, health benefits, and a matching retirement plan. If you are motivated and experienced in a luxury setting with a passion for providing excellent customer service, we encourage you to apply.

Trice Jewelers is a family-owned and operated jewelry store, founded in 1958. Trice has been a strong leader in the community for 65 years and offers a wide range of jewelry, including engagement rings, wedding bands, and fashion pieces. We specialize in custom, heirloom creations and are Colorado’s largest full-service jeweler.

Please email resumes and inquiries to Jane Mora, Store Manager.

jane@tricejewelers.com

303-759-9661

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

  • Health insurance
  • Paid time off
  • Retirement plan

Experience:

  • customer service: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)

Ability to Commute:

  • Centennial, CO 80122 (Preferred)

Ability to Relocate:

  • Centennial, CO 80122: Relocate before starting work (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, Local area, Immediate start, Relocation, Shift work, Weekend work, Day shift, Afternoon shift,

Similar Jobs

The Horsham Clinic

PHYSICIAN ASSISTANT Job at The Horsham Clinic

 ...Responsibilities The Physician Assistant (PA) is certified by the State Board of Medicine (or State Board of Osteopathic Medical Examiners) to provide medical services under the direction of the supervising physician. The PA augments the physicians data gathering... 

MalaceHR

Assistant Property Manager Job at MalaceHR

 ...As the Assistant Property Manager, you will support the daily operations of our Property Management portfolio, assisting in the oversight of office and office/medical properties. You will work closely with the Property Manager to help ensure tenant satisfaction, smooth... 

GD Ordnance and Tactical Systems

Assembler #1 Job at GD Ordnance and Tactical Systems

 ...contact information is for those requesting a reasonable accommodation while applying for a job, because of a covered disability. General Dynamics Ordnance and Tactical Systems Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans. PI280876407... 

Delta System and Software Inc.

MAINFRAME IMS DEVELOPER Job at Delta System and Software Inc.

 ...you have all the required skill set share your up to date resume and best time to have a telephonic discussion. Job Title: Mainframe IMS and CICS developer Location : Wilmington DE- Fully onsite Long Term Contract / Permanent role Required... 

Resultant

Lead Delivery Engineer, Google Workspace (Remote in US) Job at Resultant

 ...Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis...  ...advanced Google Workspace features such as Google Vault for eDiscovery, Endpoint Management, and advanced security center settings....