Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Our Customers are so important to us, we always use a capital "C" to remind us of their value.  If you enjoy knowing what you do can make someone's day a little easier, join our Capital team and help our Customers experience the capital "C" in being a STERIS Customer.

In this role you will manage the order management life cycle for an assigned Service Districts and Key Accounts throughout the United States and Canada. As the primary liaison for sales order support, processing of purchase orders/contracts and returns, and arrangement of logistics, you will respond to requests for parts and parts information from staff and external Customers. As a Client Support Specialist you will work directly with Customers, distributors, sales, field service team, marketing, manufacturing, planning and logistics to optimize sales efficiencies and deliver world-class sales and Customer support for Capital business.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week. (T and Th).

What You'll do as a Client Support Specialist

• Process purchase orders using the Oracle order management system including quoting, Oracle order maintenance, pre-post order manufacturing and logistics coordination. Manage specialized orders, resolve issues working directly with Customer and internal departments.  
• Ensure the highest quality Customer experience by responding to (or initiating) phone calls, either through queue, direct contact or live chat, and handling inquiries on the “first pass” eliminating continuous Customer transfers. Our goal is a quality solution not quantity of calls.
• Work with various internal departments to assure that specific parts are manufactured, shipped and delivered as required by Customer’s lead time requests. Manage phases of the RMA (Return Material Authorization) process from pick up to delivery into a STERIS site. 
• Maintain and manage backlogs, assuring ship dates are being met, process/credit holds are released, backorders are communicated to Customer, and FOB terms are adhered to. Work with the Credit Department to solve credit hold issues and helps reconcile past due invoices to decrease daily sales outstanding.  
• Train peers, provide backup to teammates, give presentations as necessary, and complete assigned MBOs as identified by department manager.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma/GED
• Minimum of eight years' relevant experience.
• Prior Customer service experience working in sales/account support role using phone, Microsoft Office and computer entry.
• Strong computer skills (Word, Excel, PowerPoint, Sharepoint) required. 

Preferred:

• Bachelor’s Degree and two years’ relevant experience preferred.
• Bilingual (French/English) preferred.

Other:

• Excellent interpersonal, written, verbal and analytical skills, and ability to interact as a team member and with all levels of business partners and Customers. 
• Excellent time management, organizational skills, and detail orientation required. 
• Must be able to multitask, prioritize, work on schedule, and within deadlines. 

What STERIS Offer

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $39,250 - $49,500.  This position is eligible for bonus participation. 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits:  STERIS Benefits

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

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