Job Description

• Provide vision and direction for the Front Office department aligning with hotel objectives and brand standards.
• Oversee daily operations for Front Desk Bell Valet and Royal Services ensuring seamless guest experiences.
• Develop and implement departmental policies SOPs and training programs to maintain compliance with LQA Forbes and brand standards.
• Champion guest loyalty initiatives and ensure enrollment targets are met.

• Lead yield management and revenue strategy discussions to maximize rooms revenue.
• Manage departmental budgets forecasts and labor productivity targets.
• Monitor financial performance and implement cost-control measures without compromising service quality.

• Act as the primary point of escalation for guest concerns ensuring timely resolution and service recovery.
• Maintain a visible presence in the lobby and public areas to engage guests and support team members.
• Drive continuous improvement in guest satisfaction scores (VOG) and loyalty metrics.

• Lead recruitment onboarding and performance management for Front Office leadership and staff.
• Foster a culture of engagement through recognition programs coaching and career development.
• Conduct regular departmental meetings and pre-shift briefings to communicate goals and updates.

• Partner with Sales Housekeeping Engineering and other departments to ensure operational excellence.
• Oversee emergency procedures and guest communication during crisis situations.

• Ensure adherence to safety policies and maintain a secure working environment.
• Conduct audits and inspections to uphold cleanliness organization and brand standards.

Qualifications :

• 3 Years of previous leadership experience required preferably in luxury setting
• Previous Opera Cloud Property Management System experience preferred
• Previous experience in handling emergency protocols required
• Computer literate in Microsoft Office applications required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Previously demonstrated leadership skills supporting an environment of colleague growth and development interdepartmental teamwork and exceptional customer service
• Proven record to coordinate a department to make gains towards targeted GSI GOP EEI results
• Must be a creative and effective leader and team player possessing a high degree of professionalism energy and determination
• Ability to analyze data and trends and create strategies for improvement

Additional Information :

What is in it for you:

• Salary range: USD $95000-$110000 gross per annum
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Remote Work :

No

Employment Type :

Full-time

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