Job Description

Fraud/Disputes Analyst – KYC (£13/hr)

This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in KYC and fraud prevention.

What You’ll Do:

• Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
• Investigate accounts and bookings to detect suspicious or fraudulent activity
• Handle customer inquiries via phone and email regarding account verification and disputes
• Resolve disputes efficiently, providing clear, actionable guidance to customers
• Collaborate with team members to improve processes and meet operational goals
• Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving

Required Skills & Qualifications:

• Availability to work two weekends every four weeks
• Strong attention to detail and research skills
• Minimum 2 years of experience conducting KYC (Know Your Customer) checks, with a background in customer service
• Comfortable using PCs and Microsoft Office
• Excellent verbal and written communication, including professional phone etiquette

Preferred Skills:

• Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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