Job Description

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.

The targeted compensation for this full time year round, exempt position is $70,000/year. The position offers a competitive compensation package presented by Auberge Resorts Collection and is eligible for an annual incentive bonus.

Job Description

Elevate the art of creating unforgettable moments as Experience Curator at Hotel Jerome in Aspen. This on-site position plays a crucial role in developing and delivering unique experiences, with a strong focus on operations and a passion for bringing the property’s iconic Soul of the Place to life. 

The ideal candidate will possess a strong entrepreneurial spirit and be a self-motivated team player who is communicative, creative, innovative, and willing to take initiative to implement change.

Programming & Experiences

• Work closely with the marketing team on annual and seasonal experience strategies that align with business objectives and our Soul of the Place. 
• Communicate and collaborate with inter-departmental teams to project manage, operationalize, and coordinate events, programming, and experiences, ensuring timeline and execution are on point and consistent.
• Serve as local ambassador and contact for partners and vendors 
• Communicate with local vendors and hosts as needed for smooth operations

Internal Communications & Training 

• Be the point person for communication with the on-property team to align on logistics for upcoming experiences and activations.

• Share information, collateral, and details about all experiences and activations with internal teams:

  • Join AM and dept rallies to give updates on upcoming programming, new experiences, etc.

  • Schedule regular meetings with sales, reservations, and front office teams to update on upcoming events, programming, etc. 

• Create comprehensive SOPs for all current and future experiences.

Calendars & Collateral 

• Update website, special collateral, and calendars in partnership with the marketing team
• Purchasing, organizing, managing experience inventory, and storage
• Maintain experience venues, addressing and following up on maintenance & repair issues, and organizing storage areas with the property team.
• Miscellaneous creative projects and brand maintenance throughout the property as needed

Experience Marketing 

• Ensure all available experiences are published and bookable. 
• Capture videos/content of experiences + events
• Support with Alice texts re: programming/experiences
• Join PR calls to communicate updates on upcoming programming, new experiences, etc, for external media outreach
• Collaborate with the marketing team to ensure reservations are confirmed (for rooms, dining, spa, experiences, etc.) and that itineraries are created for all Tastemaker/Media visits.
• Ensure proper VIP forms and information are shared with the property team. 
• Act as a tour guide for media guests and VIPs as needed.

Guest Journey

• Work with the marketing, digital, and concierge teams to ensure the pre-arrival journey includes experience touchpoints.
• Support the implementation and execution of all guest amenities, including turndown, welcome & departure, and special occasions. 
• Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities.

Qualifications

• Clear and strong communicator, able to work collaboratively and support cross-functional project teams.
• Ability to take ideas from initiation to execution; adapt and revise plans as developments necessitate in real time.
• Independent worker who can be a leader and a property ambassador for the marketing team.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong attention to detail, ability to multitask, and manage time efficiently
• Ability to take ideas from initiation to execution; adapt and revise plans as developments necessitate in real time.
• A passion for visual excellence and consistency
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Computer Literate; Microsoft Word, Excel, PowerPoint, Google Mail, and Google Docs
• Proficiency with Canva and/or Adobe Creative Suite is a plus: Indesign, Photoshop 
• A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the  Auberge Resorts Collection career page . The application deadline for this position is September 1st, 2025.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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