Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Specialist , the work you’ll do at GDIT will be impactful to the mission of JSF F-35 support team in China Lake, CA.
Provides first-tier software, hardware, and printing technical assistance to computer users.
Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
May provide assistance concerning the use of computer hardware, software, and printing.
Responds to and diagnoses problems through discussions with users.
Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
Serves as focal point for customer concerns.
Documents, tracks, and monitors the technical problems to ensure a timely resolution.
Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU’LL NEED TO SUCCEED:
Security Clearance Level: Active Secret clearance
Required Experience:
2+ year of directly related experience supporting Help Desk Tier 1 operations
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with Remedy/Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required Certifications: (411) Technical Support Specialist – Basic.
Education: AS/AA degree in Computer Science or related IT discipline. Allowable Substitution: An additional 2 years of experience required without an AS/AA Degree.
Location: Onsite in China Lake, CA.
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
CompTIA Security+ CE | CompTIA - CompTIA
Travel Required
None
Citizenship
U.S. Citizenship Required
.... It is a comprehensive network of care that includes four hospitals. Outpatient... ...with a network of more than 360 primary care and specialty physicians and more than 130 advanced practice... ...kayaking, hiking, biking, and winter sports. Art galleries, theatres, and antique...
...physician's scope of practice. These providers work in specialty clinics. They may specialize in Palliative Care, Pulmonary, Infectious Disease, Endocrinology, Gastroenterology, Cardiology, Dermatology, Urology, Nephrology, Neurology, Hematology, Oncology, Allergy and...
...Adjunct Faculty, Health Information Technology College of Lake County Part Time REQ-00000077 Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue...
...Summary Safely operates a heavy-duty truck to perform assigned duties on transfer routes... ...to perform the job. A. Education and Experience Education: None required.... ...motor vehicle record review. Acceptable driving record required. Benefits At Waste...
...safely operating material handling equipment (MHE) including forklifts, order pickers, pallet jacks, reach trucks, slip sheet attachments... ...fulfillment ~ Packer ~ Pick and Pack Education/Training/Certifications ~ High School Diploma or GED Additional...