Job Description

About the Role

We are seeking a friendly, confident, and motivated Junior Customer Service Assistant to join our growing marketing team. This entry-level role is perfect for someone who enjoys working with people, communicates well, and is looking to build experience within the marketing and customer engagement industry. You will support our team by providing excellent customer service across various marketing campaigns.

Key Responsibilities

• Engage with customers in a professional and approachable manner across events, residential campaigns, and B2B environments.
• Provide accurate information about products, services, and promotions.
• Handle enquiries, resolve minor issues, and ensure each customer has a positive experience.
• Support senior team members with campaign activities and customer follow-ups.
• Maintain up-to-date knowledge of campaign details to answer customer questions effectively.
• Assist with data collection, customer feedback, and reporting.
• Contribute to building a high-quality customer journey from first interaction to follow-up.
• Represent the brand consistently and professionally at all times.

What We’re Looking For

• Strong communication and interpersonal skills.
• A positive attitude, willingness to learn, and a customer-first mindset.
• Ability to adapt to different environments and engage confidently with a variety of people.
• Good organisational skills and attention to detail.
• Ability to work well in a team and contribute to a supportive work environment.
• Previous customer service experience is beneficial but not required, full training is provided.

What We Offer

• Full training and ongoing support from experienced team members.
• Clear progression opportunities into senior customer service, team leadership, or marketing roles.
• A collaborative and energetic team culture.
• Hands-on experience across multiple marketing channels.
• A dynamic environment with plenty of opportunities to learn and grow.

If you’re enthusiastic, people-focused, and ready to take your first step into the world of marketing and customer engagement, we’d love to hear from you. Apply today to join a team that values your potential and supports your growth from day one.

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