Job Description

Job Description and Duties

Under the general direction of the Application Development and Support Manager, an Information Technology (IT) Manager I of the California High-Speed Rail Authority (Authority), the IT Specialist II (Senior IT Application Support Specialist) is responsible for the customization, configuration, enhancement, deployment, administration, and maintenance of the Authority’s Commercial-Of-The-Shelf (COTS), Software as a Service (SaaS), and custom applications with primary focus on the Enterprise Asset Management (EAM) application. The incumbent ensures adequate documentation for ongoing maintenance and support; provides innovative IT solutions; assists with Americans with Disabilities Act compliance issues; ensures applications are optimized; and integrates asset management applications with other Authority IT applications such as ArcGIS, and other custom/COTS applications. The incumbent is also responsible for providing support on an as-needed basis on a variety of complex IT systems.

You will find additional information about the job in the .

Working Conditions

Part-time telework is available for this position for California residents based on the requirements of the position and may be discussed during the interview process. Hiring interviews may be available virtually, using teleconferencing or video conferencing options.

While working on site, the incumbent works in a professional office environment, in a climate-controlled cubicle which may fluctuate in temperature and is under artificial light. Incumbent will be required to use a computer, mouse, and video display terminal and will be required to sit for long periods of time at a computer screen. Employee must be able to focus for long periods of time, multi-task, adapt to changes in priorities and complete tasks or projects with short notice. Employees may be required to travel outside of their workstation to perform general tasks.

Special Requirements

A Statement of Qualifications (SOQ) is required for this position. The SOQ must be no more than three (3) pages, single-spaced, with one-inch margins, in 12-point font, organized and numbered as reflected below. The SOQ must discuss the applicant’s applicable experience as it pertains to each item below. Applicants who do not follow these requirements may be disqualified from the hiring process. A resume is required but does not take the place of the SOQ. Letters and other materials will not be considered in the place of the SOQ.

You must respond to all of the following items:

1. Describe your experience in implementing, configuring, administering, maintaining, and supporting Software as a Service, Commercial-Off-The-Shelf, and custom applications. Include your role, name of the application, technical environment, and the impact of your work.

2. Describe your experience with the following technologies, including the purpose and use of the technology, the environment, and your role.

a. Programming languages such as Java, Python, .NET

b. Microsoft SQL Server or similar technologies

c. Usage and support of various APIs and integration

d. Enterprise Asset Management applications like IBM Maximo or any similar tool

3. Provide examples of your experience solving a business problem with a technical solution. How did you identify the business need and determine the best solution? What was your role in the implementation of the solution and what Software Development Lifecycle (SDLC) deliverables did you created.

4. Provide an example of resolving a complex application support issue you have encountered. Explain the nature of the problem, troubleshooting steps taken, your communication/interactions with the end users or other support teams, and the outcome.

NOTE: Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in configuration, customization, implementation, support, and maintenance of COTS/SaaS/Custom Applications following the SDLC.
• Experience in full SDLC deliverables, assessing business needs, and identifying and implementing technical solutions.
• Experience with EAM tools like IBM Maximo or any other similar tools.
• Experience in developing software and managing databases using a range of technologies, including Java, Python, and the .NET framework.
• Experience in utilizing and supporting various APIs and application integrations.
• Proven ability to create and manage structured and unstructured data using SQL, PL/SQL, JSON, and XML.
• Experience with AWS Workspace and WebSphere or comparable technologies.
• Experience using Application Lifecycle Management tools such as JIRA, Confluence, and code repository tools like Bitbucket and their integrations.
• Experience with application support, end-user support, troubleshooting, and resolving issues for clients.
• Proficiency and knowledge of the Microsoft Office Suite, including Excel, Word, PowerPoint, Visio, and Outlook.
• Demonstrated ability to think critically and exercise good judgement in the performance of responsibilities, requiring minimal supervision.
• Ability to manage multiple high priority initiatives and work under pressure to meet business needs through innovative solutions, demonstrating a service-oriented, customer relations-sensitive attitude.
• Ability to establish and maintain cooperative working relationships with all levels of staff and management; communicate effectively with peers, other technical teams, executives, external partners, vendors, and others.
• Ability to maintain confidentiality of sensitive tasks, assignments, and information.
• Ability to prepare and produce clear and concise documentation (e.g., processes and procedures, plans, technical diagrams, information security policies, etc.).
• Demonstrate a service-oriented, customer relations-sensitive attitude.
• Willingness to work excess hours to achieve business results.
• Display enthusiasm for continuous learning.

Benefits

The State of California offers a comprehensive benefits package that includes health, vision, dental, a retirement pension, a telework stipend if applicable, and an array of other options.

Benefit information can be found on the CalHR website and the CalPERS website.

Application Instructions

The STD. 678 is required, and each section must be filled out completely and thoroughly. Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

If applying via postal mail or by dropping off your application, applicants must include JC-498152 and Information Technology Specialist II, 311-460-1414-010, in the 'Job Title' section of the STD. 678 to be considered for this position. Please indicate on the STD 678 your basis of eligibility in the "Explanations" field (i.e. SROA, surplus, reemployment, reinstatement, transfer, or list eligible.)

Surplus/SROA candidates must provide a copy of their surplus/SROA letter with their application. Consideration may be given to applicants on another Department's employment list, provided the criteria are met to transfer the eligibility from the employment list to the Authority's employment list. Training and Development assignments are not being considered at this time.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click  to access the exam bulletin.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required to apply. Please see above “Special Requirements” section for SOQ instructions.

Job Tags

Permanent employment, Full time, Part time, Work at office, Remote work,

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