Job Description

The VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dinning, and entertainment for our VIP guests.

Duties:

• Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction.
• Check-in and check-out VIP guests.
• Answer phones in a timely, courteous and professional matter.
• Assist all hotel guests by providing information, directions, tours, entertainment etc.
• Prepare and serve complimentary drinks for VIP guests.
• Reserve rooms for VIP guests and accommodate any special room requests.
• Input same day reservations for VIP guests, verifying marketing codes.
• Book restaurant reservations for all on property outlets and cabanas for guests.
• Assist in play evaluations for VIP guests.
• Arrange limousine transportation for guests.
• Provide support for Special Event functions.
• Promptly review and respond to all VIP Service email requests from guests or hosts.
• Maintain appearance and cleanliness of VIP Service and Concierge areas.

Qualifications:

• Must be at least 21 years old.

• High school diploma, G.E.D or college degree preferred.
• Must be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card

• Experience in a Hotel/Casino environment preferred.

• Experience with the AS/400 and CMS Tracking System preferred.

• Knowledge of nearby destinations and directions to them.

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