Job Description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Responsible for all aspects of the arrival/departure experience, and security of the property in accordance with property standards. Establish, implement and maintain a service and management philosophy which serves as a guide to respective team members.

REPORTS TO: General Manager and Director of Residences

SUPERVISES: Security Supervisors and Security Officers

WORK ENVIRONMENT:

All areas of Estates and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.

KEY RELATIONSHIPS:

Internal: All Estates staff.

External: Residents/Visitors /Guests /Police Department, Fire Department, Vendors and Contractors.

QUALIFICATIONS

Essential:

• Criminal-free record.
• Bachelor’s Degree.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Computer literate.
• Familiarity with yield management and cost controls.
• Provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor.
• Ability to: 
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand Resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of Resident information and pertinent Estates data.
• Work a flexible schedule/weekends/holidays

Desirable:

• College degree.
• 4 years Security experience in a luxury environment at a hotel or private residence building.
• Ability to input and access information in the property management system/computers.
• Experience in Hospitality Industry in leadership position.
• Previous security/guest relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Fluency in a second language, preferably Spanish or Creole.
• Valid driver’s license.
• Excellent driving record.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Remain active for entire work shift.
5. 5. Satisfactorily communicate with Residents, Guests, Management and co-workers to their understanding.
6. 6. Ability to walk extended periods of time.

ESSENTIAL JOB FUNCTIONS

•  Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Participate in leadership training sessions, communication and planning meetings.
• Investigate all reported incidents.
• Conduct internal investigations to include interviewing potential suspects and witnesses.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest and employee relations at all times.
• Be familiar with all residential services/features and local attractions/activities to respond to resident inquiries accurately.
• Resolve guest/resident complaints, ensuring guest/resident satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete awareness of:

• Scheduled group activities and in house Resident count.
• Mansions & hotel facilities and services.
• Hours of operation of Mansions & Hotel facilities.
• Facility layout.
• Fire and emergency plans.
• Departmental rules of conduct.
• Report any incident to Department Heads when it concerns their department.
• Notify Management regarding any reports involving possible liability.
• Brief leadership on all matters requiring their attention.
• Ensure all Security Supervisors and Officers personnel adhere to Corporate, Company and Department policies, procedures and standards.
• Supervise the entire Security staff assigned to the shift.
• Determine personnel staffing levels and assign locations.
• Plan and supervise Field Training Program.
• Continually evaluate subordinates.
• Schedule vacations and replacements as needed.
• Coordinate breaks for staff.
• Assign work duties to staff.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Investigate complaints relative to security personnel.
• Manage all fire alarms and emergencies within the property.
• Control access to Lost and Found and valuable lock-up areas.
• Maintain back up keys to the Management areas and Resident Units. Ensure only authorized individuals are permitted access to this area.
• Maintain the ability to respond to the property 24/7 in cases of need.
• Maintain ability to work a flexible schedule.
• Accept additional responsibilities as deemed Necessary by General Manager.
• Complete annual and 90 day performance reviews.

SECONDARY JOB FUNCTIONS

• Assist Human Resources/Estates Management in gathering of employee ID's, name tags, and locker inspections.
• Provide interdepartmental assistance upon request to ensure optimum service to Residents.
• Conduct employee locker audits.
• Provide security service for banquet functions/events.
• Document maintenance needs on work orders and submit to Management/ Engineering.
• Conduct monthly department meetings
• Interview potential candidates
• Attend assigned and/or mandatory meetings

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