Remote Front Desk Coordinator (Chat/Email) Job at Marion Counseling Services, Concord, CA

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  • Marion Counseling Services
  • Concord, CA

Job Description

This is a remote position.

We’re   Marion Counselling Services , committed to providing professional, compassionate, and confidential mental health support. Our team values clear communication, client-centered care, and operational excellence. We are seeking a   Remote Front Desk Coordinator   to manage client communications via   chat and email   and ensure a seamless experience for everyone interacting with our services.

We’re looking for a   proactive, organized, and client-focused Remote Front Desk Coordinator   to be the first point of contact for our clients. In this role, you’ll manage all communications via   chat and email , schedule appointments, and support our counselling team to ensure every interaction is smooth, professional, and welcoming. If you thrive in a remote environment, love helping people, and have a knack for keeping things running like clockwork, this is the role for you.

Requirements

  • Experience:   Minimum 1–3 years in front desk, administrative support, customer service, or client-facing roles (healthcare or counselling experience preferred).

  • Communication Skills:   Exceptional   written communication   skills — clear, professional, and empathetic for email and chat interactions.

  • Technical Skills:   Comfortable using chat, email, scheduling systems, and CRM tools (experience with Zoho CRM is a plus).

  • Organizational Skills:   Strong attention to detail, ability to manage multiple tasks, and keep accurate records.

  • Remote Work Capability:   Self-motivated, reliable, and able to work independently in a remote environment.

  • Confidentiality:   Knowledge of client privacy practices and ability to maintain strict confidentiality (HIPAA compliance preferred).

  • Professionalism:   Positive attitude, problem-solving mindset, and ability to escalate issues appropriately.


Benefits

  • Competitive Compensation:   Pay commensurate with experience ($22–$35/HR suggested).

  • Flexible Remote Work:   Fully work-from-home role with a schedule that supports work-life balance.

  • Paid Time Off:   Vacation, sick leave, and personal days to recharge.

  • Professional Development:   Opportunities for training and skill development in administrative and mental health support.

  • Supportive Team Environment:   Work with a compassionate, collaborative, and growth-oriented team.

  • Positive Impact:   Be part of a company dedicated to improving mental health and wellness for clients.



Job Tags

Full time, Work from home, Flexible hours,

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